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Frequently Asked Questions
Our FAQ's contain questions
asked most by our current customers. You will be able to
solve most of your problems by simply reading them. It may
also be a good idea to print the FAQ's for your own personal
reference.
General Information
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What is Telnex.com? |
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telnex.com is the primary web hosting division of TelNex Technologies, Inc. A company that has invested an incredible amount of money and time to create a high quality web hosting service. telnex.com is one of the most powerful web hosting companies in Pennsylvania, USA. Some members use Telnex.com web hosting for home businesses, while others also use it to run everything from an entire company to a personal web site. |
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Does Telnex.com offer 24 hour technical support? |
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Yes! We offer 24 x 7 x 365 always-on support via email, and telephone support Monday through Friday 9 am to 5 pm Eastern Time.
We're proud of our dedicated team of qualified support technicians, who are ready to tackle any problems you might be experiencing at any time of the day or night. On average, we
resolve technical support questions within 30 min.
How do we know our customers like our service? 85% of our new orders are either referrals or repeat orders from existing customers!
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What is a Virtual Domain? |
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A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com). |
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Who is the InterNIC? |
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The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people it would be virtually impossible to maintain sanity on the Internet. |
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How long does it take before my domain name is active? |
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Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location. |
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Can I use my account for commercial purposes? |
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Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium. |
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How long does it take to set up a new account? |
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New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification. |
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